Shipping policy
At Wellness Buddy's, we are committed to delivering your order safely, securely, and as quickly as possible.
Order Processing
All orders are processed within 24 hours after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Standard delivery typically takes 3–5 business days.
Delivery times may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
Remote or rural areas may require additional delivery time.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may offer free shipping on selected products or promotional offers.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable) so you can monitor your shipment's progress.
Discreet Packaging
Your privacy is important to us. All orders are shipped in plain, unbranded packaging with no indication of the product inside. The shipping label contains only the information necessary for delivery.
Delivery Attempts
If the courier is unable to deliver your order due to an incorrect address, unavailability of the recipient, or repeated failed delivery attempts, the package may be returned to us. Additional shipping charges may apply for re-delivery.
Delays
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to factors beyond our control, including courier disruptions, natural disasters, public holidays, or government restrictions. We appreciate your patience in such situations.
Incorrect Shipping Information
Please ensure that your shipping address, phone number, and other delivery details are accurate when placing your order. Wellness Buddy's is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Contact Us
If you have any questions about your order or shipping, please contact our customer support team:
Email: wellnessb09@gmail.com
Website: https://wellnessbuddys.com
We are always happy to assist you.